RETURNING GOODS TO US

To return a product you must complete our online return form
We accept returns up to 14 days from delivery day. Returned goods must be intact, clean, unworn with all tags and packaging.

EU RETURNS
Returns are FREE for customers based in the EU.
For SALE items, returns are paid by the customer.

OUTSIDE UE RETURNS (UK INCLUDED)
For NON UE Returns the return shipping is paid by the customer. Before sending any items back to us, please complete our online return request form here.

ON RECEIVING YOUR ORDER BACK
We usually process refunds or exchanges within 2 working days from receiving the returned goods.

REFUND
The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.

EXCHANGE
If it's a size swap just follow the return process, and as soon as we know, we'll send you the size you want.  If the size you want is not available we will let you know immediately.

DAMAGE
Any damages upon delivery must be reported within three (3) days from date of order received. Contact us at info@theruggedsociety.com

Please be sure to provide detailed photos of the damage(s).