Frequently Asked Questions
Below FAQ are some common concerns of our clients before placing an order , if you have other questions,
please just send them to firstname.lastname@example.org
From the website menu, you can browse our products or select a specific product category. Refine your search by using the filters provided Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method. You may also place an order by logging in through the My Account section.
The website offers a selection of products from different brand collections, and the catalog is updated regularly with new arrivals. If the item you are looking for online is not currently available, you can contact us via email to know if it is going to be available again. For more information about sizes, you can check the size guide on each product page.
We accept all major credit cards and the other payment methods expressly indicated in this website. The amount of the products you ordered will be charged -according to the selected payment method- after we have verified your card details, as each confirmation e-mail is sent which notifies that the product is ready to be shipped. The Rugged Society features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions. You will be charged in euro currency at checkout. The order total includes any shipping costs and taxes excluding eventual custom duties. You will receive a payment receipt for orders placed on our website.
The buying process is completed when you click the Buy Button, confirming your order (hereinafter the “Order”). A copy of the Order will be sent to both to The Rugged Society and to the email address provided on your order form. Once you have confirmed your Order, its content can no longer be changed. Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them. If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.
The Order will be confirmed only when The Rugged Society sends the confirmation email to the email address indicated on the order form. The Rugged Society will send you the relevant confirmation email for each Product as soon as it is ready to be shipped. The mails will contain a confirmation and summary of the Order in relation to any Product ready to be shipped, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.
Orders placed online may be picked up directly from our General Store. To select this option, please choose the pick up option before chcek out. Once the product is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The product will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.
Please note that Orders are typically delivered between 1 business day from the moment the order confirmation e-mail is sent by Prada. Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL. Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.
As per our General Terms and Conditions of Sale, once an Order has been submitted it cannot be further modified or cancelled. if you need to cancel your purchase, please contact us as soon as possible to inquire into details. Should the order have already been shipped, please consider that you may still request a return by following the instructions in the “Returns” section. For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact us.
The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag. The courier cannot deliver to PO boxes or general delivery addresses.
A DHL tracking number will be assigned to each shipment. You will receive an e-mail with the tracking number and a link to track the packages.
Deliveries are made Monday to Friday during business hours. We usually ship the next business day after your order is placed. It usually takes 24/48 hrs from the shipment date. If you require assistance to reschedule the delivery, please don’t hesitate to contact us
The delivery is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong S.A.R., Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and the United States.
Please see our Returns Policy
Use this tool to request an appointment in any of our listed Stores. While doing so, you can easily select your preferred store, date and time frame.